:root{--bg:#0d1118;--panel:#151b25;--panel2:#1b2330;--line:#293344;--line2:#222b39;--text:#eef2f7;--muted:#98a4b5;--dim:#657187;--gold:#d9a441;--gold2:#3b3120;--teal:#36b996;--teal2:#16362d;--red:#e55d54;--red2:#3a201f;--blue:#4f7fd0;--shadow:0 18px 55px rgba(0,0,0,.28)}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;background:var(--bg);color:var(--text);font-family:Segoe UI,Arial,sans-serif}button,input,select{font:inherit}button{cursor:pointer}.hidden{display:none!important}
.brand-mark{width:46px;height:46px;border-radius:13px;background:var(--gold2);color:var(--gold);display:grid;place-items:center;font-weight:800;font-size:20px;border:1px solid rgba(217,164,65,.22)}.brand-mark.small{width:38px;height:38px;border-radius:10px;font-size:15px}
.operator-login-body{display:grid;place-items:center;padding:28px;background:radial-gradient(circle at 15% 10%,#182236 0,transparent 34%),var(--bg)}.login-shell{width:min(920px,100%);display:grid;grid-template-columns:1fr 430px;gap:44px;align-items:center}.login-brand{display:flex;gap:18px;align-items:flex-start}.login-brand span,.eyebrow,.section-title span,.quick-title span,.online-strip>div>span{font-size:11px;letter-spacing:.13em;color:var(--gold);font-weight:700}.login-brand h1{margin:7px 0 8px;font-size:32px}.login-brand p{margin:0;color:var(--muted);line-height:1.55}.login-card{background:var(--panel);border:1px solid var(--line2);border-radius:20px;padding:24px;box-shadow:var(--shadow);min-height:480px}.login-shell>footer{grid-column:1/-1;text-align:center;color:var(--dim);font-size:12px}
.connection-card{display:flex;align-items:center;gap:11px;border:1px solid var(--line);border-radius:12px;padding:12px 13px;margin-bottom:22px;background:var(--panel2)}.connection-card i,.bridge-badge i{width:9px;height:9px;border-radius:50%;background:var(--dim);box-shadow:0 0 0 4px rgba(101,113,135,.12)}.connection-card div{display:flex;flex-direction:column;gap:3px;flex:1}.connection-card strong{font-size:13px}.connection-card span{font-size:11px;color:var(--muted)}.connection-card.online{border-color:rgba(54,185,150,.4);background:var(--teal2)}.connection-card.online i,.bridge-badge.online i{background:var(--teal)}.connection-card.offline{border-color:rgba(229,93,84,.4);background:var(--red2)}.connection-card.offline i,.bridge-badge.offline i{background:var(--red)}
.login-step header{margin-bottom:22px}.login-step header span{font-size:10px;letter-spacing:.12em;color:var(--gold);font-weight:700}.login-step h2{font-size:22px;margin:6px 0}.login-step header p{margin:0;color:var(--muted);font-size:13px}.login-step label{display:block;color:var(--muted);font-size:12px;font-weight:600;margin:14px 0}.login-step input,.login-step select,.quick-create input{width:100%;margin-top:7px;background:var(--panel2);border:1px solid var(--line);border-radius:10px;color:var(--text);padding:12px 13px;outline:none}.login-step input:focus,.login-step select:focus,.quick-create input:focus{border-color:var(--gold);box-shadow:0 0 0 3px rgba(217,164,65,.1)}
.primary-button,.secondary-button,.icon-button,.text-button{border:0;border-radius:9px;font-weight:700}.primary-button{background:var(--gold);color:#211807;padding:11px 17px}.primary-button:hover{filter:brightness(1.08)}.secondary-button{background:var(--panel2);border:1px solid var(--line);color:var(--text);padding:9px 14px}.icon-button{background:transparent;border:1px solid var(--line);color:var(--muted);width:34px;height:34px}.text-button{display:block;margin:12px auto 0;background:transparent;color:var(--muted);padding:8px}.login-step>.primary-button{width:100%;margin-top:8px}.alert{padding:11px 13px;border-radius:10px;background:var(--red2);border:1px solid rgba(229,93,84,.4);color:#ffcbc7;font-size:12px;margin-bottom:16px}.processing{min-height:310px;display:flex;align-items:center;justify-content:center;flex-direction:column;text-align:center;gap:9px}.processing span,.busy-overlay span{color:var(--muted);font-size:12px}.spinner{width:28px;height:28px;border:3px solid var(--line);border-top-color:var(--gold);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
.operator-app{display:grid;grid-template-columns:70px minmax(0,1fr);min-height:100vh}.operator-sidebar{position:sticky;top:0;height:100vh;background:#111720;border-right:1px solid var(--line2);display:flex;flex-direction:column;align-items:center;padding:18px 0;gap:8px}.nav-button{width:40px;height:40px;border:0;border-radius:10px;background:transparent;color:var(--dim);font-size:20px}.nav-button:hover,.nav-button.active{background:var(--gold2);color:var(--gold)}.nav-spacer{flex:1}.user-avatar{width:35px;height:35px;border-radius:50%;display:grid;place-items:center;background:var(--panel2);border:1px solid var(--line);font-size:11px;font-weight:700;color:var(--muted)}
.operator-main{padding:26px 34px 42px;max-width:1500px;width:100%}.operator-topbar{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:20px}.operator-topbar h1{margin:4px 0;font-size:24px}.operator-topbar p{margin:0;color:var(--muted);font-size:12px}.top-actions{display:flex;align-items:center;gap:9px}.bridge-badge{display:flex;align-items:center;gap:8px;background:var(--panel);border:1px solid var(--line);border-radius:999px;padding:8px 12px;color:var(--muted);font-size:11px;font-weight:700}.bridge-badge.online{color:#b9f3e3}.bridge-badge.offline{color:#ffc2bd}
.stats-row{display:grid;grid-template-columns:repeat(4,minmax(130px,1fr));gap:10px;margin-bottom:18px}.stats-row article{background:var(--panel);border:1px solid var(--line2);border-radius:12px;padding:13px 16px}.stats-row strong{display:block;font-size:20px}.stats-row span{display:block;margin-top:4px;color:var(--dim);font-size:10px;text-transform:uppercase;letter-spacing:.08em}.stats-row article:first-child strong{color:var(--gold)}.stats-row article:nth-child(2) strong{color:var(--teal)}
.quick-create{background:var(--panel);border:1px solid var(--line2);border-radius:13px;padding:12px 14px;margin-bottom:20px}.quick-create form{display:grid;grid-template-columns:150px minmax(160px,1fr) 160px minmax(140px,1fr) auto auto auto;gap:9px;align-items:center}.quick-title{display:flex;flex-direction:column;gap:3px}.quick-title strong{font-size:13px}.quick-create input{margin:0;padding:10px 11px}.check-label{font-size:12px;color:var(--muted);white-space:nowrap}.check-label input{width:auto;margin-right:5px;accent-color:var(--gold)}
.operator-board{display:grid;grid-template-columns:minmax(0,1.08fr) minmax(0,1fr);gap:22px}.section-title{display:flex;align-items:center;justify-content:space-between;margin:6px 0 11px}.section-title>div{display:flex;align-items:baseline;gap:9px}.section-title h2{font-size:15px;margin:0}.section-title>strong{font-size:11px;color:var(--dim);background:var(--panel);border:1px solid var(--line2);padding:5px 9px;border-radius:8px}.ticket-list{min-height:90px}.ticket-stub,.active-ticket{background:var(--panel);border:1px solid var(--line2);border-radius:13px;margin-bottom:9px;overflow:hidden}.ticket-stub{display:grid;grid-template-columns:72px minmax(0,1fr)}.ticket-code{background:var(--panel2);border-right:1px dashed var(--line);display:flex;flex-direction:column;align-items:center;justify-content:center;padding:12px 7px;color:var(--gold);font-weight:800;font-size:13px}.ticket-code span{font-size:8px;color:var(--dim);letter-spacing:.1em;margin-bottom:3px}.ticket-content{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 13px}.ticket-name{font-weight:700;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-meta{display:flex;gap:6px;flex-wrap:wrap;color:var(--muted);font-size:11px;margin-top:4px}.ticket-meta b{color:var(--gold);font-weight:600}.ticket-actions{display:flex;gap:7px;flex-shrink:0}.action-button{border:1px solid var(--line);border-radius:8px;background:var(--panel2);color:var(--text);padding:8px 11px;font-weight:700;font-size:11px}.action-button.primary{background:var(--teal);border-color:var(--teal);color:#092119}.action-button.gold{background:var(--gold);border-color:var(--gold);color:#211807}.action-button.danger{color:#ffb6b0}.priority-tag{display:inline-block;background:var(--gold2);color:var(--gold);border-radius:5px;padding:2px 6px;font-size:9px;margin-left:5px}
.active-ticket{padding:14px 16px;border-color:rgba(54,185,150,.45)}.active-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.active-id{display:flex;gap:9px;align-items:center}.active-id>span{background:var(--teal2);color:var(--teal);padding:5px 9px;border-radius:7px;font-size:11px;font-weight:800}.active-id strong{font-size:13px}.active-id small{display:block;color:var(--muted);margin-top:3px}.active-time{font-variant-numeric:tabular-nums;font-weight:800;font-size:13px}.timer-row{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin:12px 0}.timer-button{border:1px solid var(--line);border-radius:8px;background:var(--panel2);color:var(--muted);padding:9px;font-size:11px;font-weight:700}.timer-button.running{border-color:var(--blue);background:#1c2940;color:#a9c7ff}.active-footer{display:flex;justify-content:flex-end;gap:7px;flex-wrap:wrap}.empty-state{border:1px dashed var(--line);border-radius:12px;padding:24px;text-align:center;color:var(--dim);font-size:12px}
.last-comment{margin:10px 0 0;padding:8px 10px;border-left:2px solid var(--gold);background:var(--panel2);border-radius:0 7px 7px 0;color:var(--muted);font-size:11px;line-height:1.4}
.online-strip{margin-top:22px;background:var(--panel);border:1px solid var(--line2);border-radius:13px;padding:13px 16px;display:flex;align-items:center;gap:18px}.online-strip>div:first-child{display:flex;flex-direction:column;gap:3px}.online-strip strong{font-size:12px}.online-strip small{margin-left:auto;color:var(--dim);font-size:10px}.online-users{display:flex}.online-user{width:29px;height:29px;border-radius:50%;display:grid;place-items:center;background:var(--panel2);border:2px solid var(--panel);margin-left:-5px;color:var(--muted);font-size:9px;font-weight:800;position:relative}.online-user:after{content:"";position:absolute;right:0;bottom:0;width:7px;height:7px;border-radius:50%;background:var(--teal);border:1px solid var(--panel)}
.offline-overlay,.busy-overlay{position:fixed;inset:0;z-index:100;background:rgba(8,11,16,.88);backdrop-filter:blur(8px);display:grid;place-items:center;text-align:center;padding:24px}.offline-overlay>div{max-width:470px;background:var(--panel);border:1px solid var(--line);border-radius:18px;padding:30px;box-shadow:var(--shadow)}.offline-icon{display:grid;place-items:center;width:44px;height:44px;border-radius:50%;margin:0 auto 12px;background:var(--red2);color:var(--red);font-size:23px;font-weight:800}.offline-overlay h2{margin:7px 0}.offline-overlay p{color:var(--muted);line-height:1.5}.busy-overlay{z-index:90;gap:8px;align-content:center}.toast{position:fixed;right:24px;bottom:24px;z-index:110;max-width:400px;background:var(--panel2);border:1px solid var(--line);box-shadow:var(--shadow);border-radius:11px;padding:12px 15px;font-size:12px}.toast.error{border-color:var(--red);color:#ffc2bd}.toast.success{border-color:var(--teal);color:#b9f3e3}
@media(max-width:1050px){.quick-create form{grid-template-columns:1fr 1fr}.quick-title{grid-column:1/-1}.operator-board{grid-template-columns:1fr}.stats-row{grid-template-columns:1fr 1fr}}
@media(max-width:760px){.login-shell{grid-template-columns:1fr}.login-brand{display:none}.operator-app{grid-template-columns:1fr}.operator-sidebar{position:fixed;z-index:60;left:0;right:0;bottom:0;top:auto;width:100%;height:58px;flex-direction:row;padding:7px 12px;border-right:0;border-top:1px solid var(--line2)}.operator-sidebar .brand-mark,.operator-sidebar .user-avatar{display:none}.nav-spacer{flex:1}.operator-main{padding:20px 15px 82px}.operator-topbar{align-items:flex-start;flex-direction:column}.top-actions{width:100%;justify-content:space-between}.stats-row{grid-template-columns:1fr 1fr}.quick-create form{grid-template-columns:1fr}.ticket-content{align-items:flex-start;flex-direction:column}.ticket-actions{width:100%}.ticket-actions .action-button{flex:1}.online-strip{align-items:flex-start;flex-wrap:wrap}.online-strip small{margin-left:0;width:100%}}

#notificationButton.notification-enabled{border-color:#22c55e;color:#bbf7d0;background:rgba(34,197,94,.10)}
.browser-notification-prompt{position:fixed;z-index:1200;top:18px;left:50%;width:min(760px,calc(100% - 28px));transform:translateX(-50%);filter:drop-shadow(0 18px 35px rgba(15,23,42,.24))}.browser-notification-prompt.hidden{display:none}.browser-notification-prompt>div{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;gap:12px;align-items:center;padding:13px 14px;border:1px solid #b7d4e6;border-radius:16px;background:#fff;color:#173f5c}.notification-prompt-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:12px;background:#e8f5fb;font-size:21px}.browser-notification-prompt strong{display:block;font-size:13px}.browser-notification-prompt p{margin:3px 0 0;color:#667d8e;font-size:11px;line-height:1.35}.browser-notification-prompt .primary-button{white-space:nowrap}.browser-notification-prompt .icon-button{width:34px;height:34px}@media(max-width:720px){.browser-notification-prompt>div{grid-template-columns:auto 1fr auto}.browser-notification-prompt .primary-button{grid-column:1/4;width:100%}.browser-notification-prompt .icon-button{grid-column:3;grid-row:1}}